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Remote IT Support

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What are the Advantages of Getting Remote Support?

Remote support is the most effective way of getting technical help. It is no longer a trend; it is a necessity for any business wishing to keep its team running at optimal levels and standards. Remote support has many advantages, such as:

It saves time and money, with no travel time and call out rates

It’s more convenient for the customer, no handing over of devices

It allows for more personal attention and better communication, with an exact representation of the issue firsthand

3658
Number of users
382
Clients
95468
Resolved Tickets
1245
Completed Projects

ICT Remote Support

FAQ

How does remote support work?

Remote support is a form of technical support in which the customer seeks help from an expert, who logs onto the system via a secure platform. Remote support is best provided by a team of technical engineers, with vast experience and knowledge.

The customer and the expert connect through a secure platform, share files, documents and provide guided access to the issue.

Depending on the nature of the problem, remote support may be more appropriate than having a technician come out on-site. Most technical issues can be resolved remotely! Saving the customer downtime and saving the business money.