What are the Advantages of Getting Remote Support?
Remote support is the most effective way of getting technical help. It is no longer a trend; it is a necessity for any business wishing to keep its team running at optimal levels and standards. Remote support has many advantages, such as:
It saves time and money, with no travel time and call out rates
It’s more convenient for the customer, no handing over of devices
It allows for more personal attention and better communication, with an exact representation of the issue firsthand
Number of users
ICT Remote Support
ICTechnology Offer Services Nationwide
How does remote support work?
Remote support is a form of technical support in which the customer seeks help from an expert, who logs onto the system via a secure platform. Remote support is best provided by a team of technical engineers, with vast experience and knowledge.
The customer and the expert connect through a secure platform, share files, documents and provide guided access to the issue.
Depending on the nature of the problem, remote support may be more appropriate than having a technician come out on-site. Most technical issues can be resolved remotely! Saving the customer downtime and saving the business money.
How do I get started with remote support?
Its important to know who you are giving remote access to. Be sure to always check the credentials and be in control of any remote access to your home or work pc.
The first step is to find a reputable remote support provider that will be able to offer the services you need. ICTechnology has a team of technical engineers available and ready to assist you remotely, securely, and professionally.