ICTechnology — Privacy Policy (Australia)

Last updated: 5^th January 2026

Applies to: The entity ICTechnology Pty Ltd, the entity main website [ictechnology.com.au] and any related microsites/services operated by ICTechnology Pty Ltd

Definitions: The use of ICTechnology,  we, us, our indicate a reference to the entity ICTechnology Pty Ltd

Contact details:

[email protected]

+61 2 9135 6640

Unit 1, 2B Brunker Road, Chullora, NSW, 2190

ABN: 11 615 512 724

1. About this Policy

We are committed to managing personal information in an open and transparent way and complying with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). This Privacy Policy explains what personal information we collect, how we use and disclose it, and your rights.

2. What information we collect

Depending on how you interact with us (website forms, sales inquiries, support, surveys, events, or technician services), we may collect:

• Identification & contact details: name, business name, role, email, phone, postal address.
• Transaction & service details: service requests, project/work order information, site survey notes, network diagrams, device inventories, service history, and any relevant details necessary for the completion of requested work.
• Technical & usage data: IP address, browser type/version, device identifiers, pages visited, referring URLs, time on page, and interactions with our site, emails (via cookies, pixels, analytics), and any relevant technical details necessary for the completion of requested work.
• Support interactions: emails, tickets, call recordings or summaries (where applicable).
• Marketing preferences: opt in/optout choices for newsletters and promotions.
• Sensitive information: Sensitive information (as defined under the Privacy Act 1988 (Cth)) includes information such as health data, biometric information, racial or ethnic origin, or criminal records. We do not collect sensitive information unless required for a specific service, with consent or where otherwise permitted by law.

2.1 Cookies & tracking:

We use essential cookies necessary for site operation and optional cookies for analytics and marketing. Where required, we obtain consent before using non-essential cookies. You can manage preferences through our cookie banner or browser settings.

3. How we collect personal information

• Directly from you: when you complete forms, request quotes, engage our services, or contact support.
• Automatically: via our websites/services using cookies, pixels, logs, telemetry, and analytics.
• From third parties: referral partners, suppliers, or publicly available sources, where lawful.
• Unsolicited information: if we receive personal information we did not request, we will determine whether we could have collected it under APP 3; if not, we will destroy or deidentify it, where lawful and/or reasonable.

4. Purposes for which we collect, use, and disclose personal information

We use personal information to:

• Provide, operate, and improve our services (including wireless surveys, ICT device health checks, RF planning, and related ICT consulting).
• Respond to enquiries, issue quotes, schedule work, and deliver support.
• Maintain administrative records, billing, and compliance.
• Run security, quality assurance, testing, analytics, and site performance.
• Conduct direct marketing (newsletters, updates, offers) in compliance with the Spam Act 2003 and the Do Not Call Register Act 2006. You can opt out at any time.

We will only use or disclose personal information for the purpose it was collected (the primary purpose) or a secondary purpose permitted by the APPs (with consent, or where reasonably expected and directly related, or as required/authorised by law).

In providing managed services, ICTechnology may access, store, or process personal information on behalf of its customers (Client Data). In these circumstances, ICTechnology acts as a service provider and handles such information in accordance with the relevant customer contract and documented instructions. Responsibility for privacy compliance in relation to Client Data remains with the customer, subject to applicable law.

5. Direct marketing, email, SMS, and calls

• We send commercial electronic messages with express or inferred consent and include sender identification and a functional unsubscribe. We do not use address harvesting software.
• Inferred consent is relied upon only where there is an existing relationship and it would be reasonably expected that we send such communications.
• We do not make telemarketing calls to numbers on the Do Not Call Register and comply with telemarketing industry standards,

6. Cross border disclosure

Some service providers may be in or process data from countries including the United States, Singapore, and the European Union. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient complies with privacy standards substantially like the Australian Privacy Principles, or that an exception under APP 8 applies.

Some overseas disclosures may be integral to the use of cloud-based infrastructure and support services.

7. Storage, security, and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure (APP 11), using administrative, technical, and physical controls commensurate with risk.

We retain personal information only for as long as it is necessary to carry out our functions and activities, including the provision of services, billing, record-keeping, dispute resolution, security, and compliance with legal and regulatory obligations.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, in accordance with applicable laws and industry standards.

In the event of a data breach likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

8. Access and correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading (APPs 12–13). To make a request, contact us at [[email protected]] and we will respond within a reasonable period. We may ask to verify your identity and may charge a reasonable fee for access if permitted by law.

9. Anonymity and pseudonymity

Where necessary, you may interact with us anonymously or using a pseudonym (APP 2). Some services require accurate identification to function.

Requests for anonymity or pseudonymity should be communicated to your ICTechnology Account Manager or Service Representative so we can assess whether the request is practicable for the relevant service.

10. Children

Our services target businesses. We do not knowingly collect personal information from children under 15. If you believe a child has provided us information, please contact us to remove it.

11. Complaints and contact

If you have concerns about how we handle your personal information:

1. Contact us at [[email protected]] with details.
2. If you are not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC).

12. Third-party providers

We use reputable services to operate our website and deliver support. Depending on your final stack, typical categories include:

• Hosting/CDN/Cloud & Security
• Marketing Analytics
• Service Desk / CRM / Billing
• Email & Marketing Automation

Implementation will include cookie and preference controls consistent with OAIC guidance on transparency and consent.

13. Changes to this Privacy Policy

We may update this policy to reflect changes to our practices or applicable laws. Updates will be posted on this page with a new “Last updated” date.