Our Team
Ibrahim
Ibrahim Massri, leader and founder of ICTechnology!
Ibrahim has grown the ICTechnology team from a one-man show to the amazing team they have today. With over 15 years’ experience, his strive to improve and better himself is obvious, as he mentors the team and leads with passion.
Ibrahim fell in love with IT at a young age, but it was his work ethic, honesty and self-accountability that granted him a trusted reputation that he carries with great respect and regard.
Ibrahim loves all things adrenaline and has ticked off almost everything on his bucket list. Sure to create a new one, he loves spending time with his family and friends. He lives to create joy in himself and those around him.
Ibrahim favourite quote is “Hold yourself accountable before you are held accountable”
Steven
Steven joined the family way back in 2015. Steven is a hardworking leader, with a great sense of willingness to help the ICTech team. He shares his positivity and willingness, driving everyone around him to success. His list of certifications grows, with completed certificates in Kaspersky, Veeam, CISCO and Barracuda
With the busy life as ICTech Operations Manager, we managed to find out that Steven was once a drummer in a heavy metal band. (Gasps). He loves music and has composed his own tracks!
Down time is not so down for Steven, as his ideal vacation includes chasing storms and twisters at Tornado Valley. His bucket list includes owning his own Ducati V4 S Panigale V4.
His favorite quote; “There is a difference between knowing the path and walking the path” – Morpheus.
Waleed
Waleed has a Bachelor’s degree in Management Information Systems, he is a Microsoft Certified Systems Engineer and also has certifications in VMware vSphere, ensuring our networks run smoothly. Waleed is loyal, a hard worker and always give 110% in all the things he does, so we can assure you, you are in the best hands when it comes to your Technological and modernisation needs.
When not at work, this amazing fellow loves spending his free time with his wife and wrestling with his two sons. He spends his time away from work camping and hiking which coincides with his love of nature and extreme sports. He loves skiing and the adrenaline rush that comes with it!
Waleed believes in his faith and believes with every hardship, will come many an ease!
Bilal
Ever wondered how our Tech Team lead? Well wonder no more.
Meet Bilal, ICTechnology’s tech team leader. He holds certifications with Microsoft, Vmware and Amazon Web Services. He joined the ICTech family the day before his birthday in 2013 and is still .
Fun fact about Bilal? He has a hidden artistic side, he loves graffiti art and could have built a platform alongside Banksy’s … instead, he serves you from the ICTech platform!
Our Bilal is now married with three children, a boy and two girls, who he adores more than anything. His personal time is spent fishing and upgrading his car. When asked about his ideal vacation, Bilal mentioned a relaxing holiday in the depths of the serene Turkish villages.
Bilal is a proactive, strong and considerate leader which are characteristics he shows in all aspects of his life. He dreams of, one day, traveling to help the unfortunate. He is also dreams of returning to Makkah for a pilgrimage.
Maurice
Meet Maurice, our Head of Software and Marketing who joined ICTechnology in November 2024. With certifications including Project Management Professional (PMP)®, Google Analytics Expert, and a Digital Marketing Essentials recognition for outstanding achievement, Maurice brings a wealth of knowledge and a dynamic approach to his role.
Outside of work, Maurice loves binge-watching series and is an avid F1 and football enthusiast. He also enjoys bringing energy and passion to everything he does, especially with his signature hand gestures that add personality to any conversation. Maurice and his partner make up a family of two, and together they’re always exploring new adventures.
Maurice’s ideal vacation blends city discovery, sunshine, and amazing food—a perfect balance of relaxation and exploration. On his bucket list, Maurice dreams of driving an F1 car and owning his whiskey distillery and ranch. His passion for innovation and problem-solving makes him an invaluable asset to ICTechnology, as he constantly drives efficiency and progress. His favourite quote, “Don’t wait for opportunity, create it,” perfectly captures his proactive mindset. We’re excited to have Maurice’s expertise and energy on our team!
Amin
Our ICTechnology team would not be complete without Amin Vahdani.
Amin has been with the ICTech family since 2016 and is our network engineer. He holds a diploma in Telecom and is a Bachelor of Commerce graduate. He is also a Microsoft Certified Systems Engineer and a Microsoft Certified Solutions Associate.
When not at work, Amin loves spending time with his family. Together, they enjoy traveling or watching movies. Their favourite trips are visiting Canada during the summer.
Amin dreams of running his own airline one day. He also hopes to be given a chance to help his hometown in a meaningful way.
Amin is a positive thinker, and this can be seen in his hard work and can-do work ethic! He believes that, “everything that happens, happens for a good reason.”
Khaled
It’s the System Support Engineer in the hot seat now!Meet Khaled!
Khaled recently joined our family and has been unstoppable ever since. His thirst for learning allows him to fit in perfectly with the team. He is both Microsoft Certified Professional and a Cisco Certified Network Associate.
Alongside his craving for new information, Khaled also craves new cuisines and loves cooking. He inspired the team with 4th Dan Taekwondo Black Belt show!
Khaled is married and has two beautiful daughters. He loves going on long drives and staying next to the sea to recharge and ‘think’.
When asked about his dream, he answered to be able to Specialise in Network Security and Reach 7+ Dan (black belt) in Taekwondo .
Our black belt technician with a soft heart believes it’s never too late for anything!
Mario
Meet our Cyber Security Analyst, Mario Kart, aka Tech Detective!
Mario Kart is the youngest addition to the ICTech team. He rivals the experiences of someone who has been in the ethical hacking field for years and is a Certified Cyber Security Analyst, eLearnSecurity Junior Penetration Tester and eLearnSecurity Mobile App Penetration Tester.
Mario Kart started his own cyber security company, Cryptors, at age of 18 and became the Startup of the Year in VIA Summit 2019 at age of 23. He has also published a hacker book called Cyber Defender at age of 19 and invented the first mobile app in the world to track hackers within a WiFi. This work gave him local and international recognition https://alexislingad.org
Mario Kart also became one of the representatives of the Department of Trade and Industry to represent the Philippines in an international innovation conference held in Taiwan last 2019 and was held as the 2015 and 2017 Philippine Hacker Games Champion.
When he is not out helping people stay safe from cybercriminals or raising awareness about cyber security, Mario Kart would be reading books or hacking machines on the HackTheBox platform. He also dreams of one day travelling the world with his girlfriend.
An inquisitive mind, Mario Kart stands by his mantra;
If you have a dream, no matter how impossible it may seem, by putting in a lot of effort, time and focus, you can achieve it.
Mustafa
As an IT Support Engineer at ICTechnology, Mustafa can utilise his multifaceted understanding of business software and hardware systems. He enjoys promptly and effectively resolving any IT difficulties and building client rapport. Mustafa is also an ITIL Cert, CCNA, Vmware VCA, and Vsat iDirect IOM certified professional, with more certifications in the making!
Fun Fact about Mustafa Ahmed? He is a professional auto detailer, and he used to build street race cars with his friends! Aside from that, he enjoys gardening, playing games, and spending time with his family.
Mustafa hopes to travel around Europe, with his eyes set on the crystal clear water resorts in the Maldives.
“Life is like riding a bicycle. To keep your balance, you must keep moving.” Mustafa Ahmed
Reeja
Reeja Tamrakar is the ICTech Accounts Championette. She tracks the receivables and payables to deliveraccurate reports and comprehensive reconciliations. She is incredibly committed to her profession, and this can be seen in her amazing work ethic! “You never fail until you stop trying,” is her all-time favourite (Albert Einstein)
Outside of work, Reeja loves to travel, listen to music, watch movies, and spend time with her small but happy family. Top of her bucket list is learning how to drive! Her ideal vacation spot would be to travel to the Maldives with her family and spend time on an island doing nothing but relaxing for a few days.
Mahmoud
Mahmoud has become an essential part of the ICTechnology team. He loves to keep the air lighter during challenging times at work and is strives to keep the team happy and cheerful.
With an ambition to become a psychologist, Mahmoud is currently balancing his work, family, friend and study life.
Mahmoud hopes to travel and has his eyes set on the European scene, with a dream to travel to Europe by road, starting from Norway to Russia and ending in Turkey someday.
Like many across the world, Mahmoud is a huge Pokémon and Marvel fan. He aims to be a part of some kind of Pokémon development one day and one of his favourite all time quotes is the Spiderman’s tear jerk final scene – “Mr.Stark, I don’t feel so good!”
Sujan
Welcome to Sujan Karki, our skilled Service Desk Engineer who joined us in March 2023. When he’s not troubleshooting with his CCNA and MS-900 certifications, Sujan revels in literature and the joyful chaos of a five-member family. A football enthusiast, he dreams of globetrotting with his clan, and feels an adrenaline rush imagining motorcycle rides on mountainous terrains. Sujan’s life mantra? “The road to success is always under construction”, a quote that mirrors his relentless pursuit of growth in work and life. Whether it’s navigating tech complexities or planning family adventures, Sujan’s journey is always about the ride. And we’re thrilled to ride alongside him on this winding road to success.
Ahmed
Ahmad joined us in July 2023, and he has been a fantastic addition to the team ever since. He’s enthusiastic, dedicated, and always willing to go the extra mile for our clients.
Ahmad is a bit of an extrovert and introvert rolled into one, which means he’s great at connecting with both clients and our team. He’s also a family man, married with two lovely kids. When he’s not working, you’ll often find him on his farm, taking care of animals and growing fruits and vegetables. He’s always looking for ways to improve the client experience and build strong relationships. We’re excited to have Ahmad on our team, and we look forward to all the great things he’ll accomplish in the future.
Rob
Robel is a seasoned IT professional with a passion for keeping systems running smoothly. As a Senior Systems Administrator at ICTech since March 2022, he leverages his CompTIA A+ certification and extensive technical knowledge to ensure optimal network performance and user experience.
Beyond his technical expertise, Robel brings a spirit of honesty and hard work to everything he does. When he’s not tackling IT challenges, you might find him honing his martial arts skills, building a new PC, or exploring the latest anime releases.
Fun Fact: Robel was once the reigning local champion of Street Fighter 2!
Dream Vacation: Experiencing the rich culture and technology of Japan alongside his son.
Zermina
Zermina is a driven and reliable Account Manager at ICTechnology, bringing her expertise and qualifications to the table since January 2024. She holds double Master’s degrees and is Xero certified, ensuring she can provide the best possible service to her clients.
But Zermina’s adventures extend beyond the professional realm. When she’s not exceeding expectations at ICTechnology, you might find her exploring hidden trails, soaking up the beauty of nature, or seeking that next adrenaline rush such as skydiving.
Dream Vacation: A European adventure, exploring the rich history, diverse cultures, and breathtaking landscapes across the continent.
Umesh
Meet Umesh Khatri, our Level 1 Helpdesk Support Officer who joined ICTechnology on 3rd June 2024. With a Diploma in Information Technology, Umesh brings essential skills and a can-do attitude to our helpdesk team.
When he’s not solving tech issues, Umesh enjoys cooking and gaming. His dream vacation? A tour of Europe, spending quality time with his family of five. On his bucket list: traveling the world and skydiving.
Umesh’s strengths as a team player and his self-motivation make him a valuable asset to ICTechnology. His mantra? “Never give up on your dreams.” We’re excited to have Umesh’s enthusiasm and dedication on our team!
Ghassan Alawawdeh
Ghassan Alawawdeh is a results-driven business development and sales leader with over 15 years of experience driving strategic growth across the medical, F&B hygiene, water treatment, and technology sectors. He specializes in operational efficiency, digital transformation, and market expansion—helping organizations enhance their performance and build sustainable success.
Ghassan combines his strong technical background with a visionary mindset rooted in creativity and innovation. He has led high-impact projects in sales strategy, food safety consulting, infection prevention, and ISO system implementation. As a trusted advisor and consultant, Ghassan partners with companies to optimize processes, improve team capabilities, and bring digital tools to life—transforming challenges into competitive advantages.
Asep
Our DevOps Engineer who joined ICTechnology on 8th January 2025. Asep brings a strong background in ITILv3 and a dependable, hands-on approach to managing deployments and maintaining system stability. His role ensures the team moves faster and more confidently, with smooth processes behind the scenes.
Outside of work, Asep has a passion for taking care of his small fish farm—it’s his perfect way to unwind and find balance between his tech-heavy work life and his love for nature. Asep’s ideal vacation involves camping with his family, unplugging from screens, and enjoying the simple things in life.
On his bucket list are two meaningful goals: performing Hajj & Umra with his family and building a tech-driven business or farm that supports his local community. He lives by the quote, “Do your best, automate the rest, and trust the process,” reflecting his commitment to continuous improvement. We’re excited to have Asep’s dedication, expertise, and calm presence as part of the ICTechnology team!
Alka
Our Office Administrator who joined ICTechnology on 28th April 2025. With certifications in Microsoft Office and ISO Certification for HR, Alka brings a strong organizational skill set and a positive attitude to ensure the smooth operation of our office. Known for her reliability and consistency, Alka aligns with the company’s values and culture, making her an invaluable team member.
Outside of work, Alka enjoys singing and learning Carnatic music—an interest that goes beyond her professional life, showing her dedication to creativity. Fun fact: she once sang and acted in a music album! Alka’s ideal vacation would be to explore the beautiful landscapes of Switzerland, and she dreams of experiencing the thrill of a hot air balloon ride and jet skiing.
Alka’s favourite quote, “Life is not measured by the number of breaths we take, but the moments that take our breath away,” by Maya Angelou, truly reflects her approach to life and work. We’re thrilled to have Alka’s enthusiasm and dedication as part of the ICTechnology team!
Gerd
Our Service Desk Engineer who joined ICTechnology on August 1, 2024. Gerd brings a wealth of knowledge, with certifications including Microsoft Azure Fundamentals (AZ900), VMware Certified Associate in multiple areas, and a solid background in cloud and virtualization technologies. His technical skills, paired with his dedication to customer satisfaction, make him an invaluable member of the team.
Outside of work, Gerd enjoys outdoor activities like camping and riding his skateboard. He’s also a drummer in a band, bringing rhythm to his life both in and out of the office. Gerd comes from a family of four siblings, where he’s the youngest. His ideal vacation includes a peaceful retreat by the beach or riverside, soaking in nature’s calm.
On his bucket list, Gerd dreams of starting his own family and owning a new home. He’s committed to ensuring customers are always happy with ICTechnology’s services, making him a key asset to our team. His favourite quote, “That which does not kill us makes us stronger,” drives his resilience in both his personal and professional life. We’re excited to have Gerd’s passion and expertise as part of our team!
Safwan
Meet Safwan, our Sales Account Manager who joined ICTechnology on 3rd February 2025. With a strong background, including an HSC Year 12 certificate and Fortinet Certified Associate (FCA) certification, Safwan is currently in his final year of a bachelor’s degree in Cybersecurity. His knowledge and dedication make him an invaluable part of the team.
Safwan loves staying on top of the latest technologies and enjoys gaming in his spare time. His immediate family includes seven members, and he enjoys spending quality time with them. When he’s not managing client relationships, Safwan is also passionate about trying new foods and traveling. His ideal vacation? Exploring Europe by train and visiting surrounding countries.
On his bucket list, Safwan hopes to attend an NBA game and visit Japan. He believes his ability to manage a large client portfolio and generate revenue while nurturing strong relationships makes him a key asset to ICTechnology. His favourite quote, “Excellence is not a gift but a skill that takes practice. We do not act ‘right’ because we are ‘excellent’, in fact, we achieve ‘excellence’ by acting rightly,” by Plato, truly reflects his dedication to continuous growth and excellence. We’re excited to have Safwan’s expertise and drive as part of the ICTechnology team!
Sai
Meet Sai, our Helpdesk Support Engineer who joined ICTechnology in October 2024. With certifications as a Microsoft Certified Professional and in Microsoft 365 Fundamentals (MS-900), Sai brings valuable technical knowledge and a passion for learning to our team.
When he’s not troubleshooting tech issues, Sai enjoys staying active with outdoor activities like paddleboarding, football, and hiking. Growing up in a lively joint family in India with 14 cousins, Sai thrives in energetic environments. His dream vacation includes both a relaxing beach getaway in the Maldives and an adventurous trip to New Zealand.
On his bucket list, Sai aims to overcome his fear of heights by skydiving over scenic landscapes and to learn ocean swimming to explore marine life up close. Sai’s curiosity and enthusiasm make him a fantastic addition to ICTechnology, and we’re thrilled to have him on board!
Mikhail
Meet Mikhail, our Purchasing & Sales Support team member who joined ICTechnology on 14th March 2022. Mikhail’s fun-loving personality and enthusiasm make him a great addition to the team, always bringing energy and positivity wherever he goes.
With a family of three, Mikhail enjoys gaming and engaging in meaningful conversations during his free time. His ideal vacation would be at a beach with the sun out, surrounded by family, with an unlimited buffet, drinks, and great music—no crowds, just relaxation.
On his bucket list, Mikhail dreams of flying a plane and skydiving out of it. He believes in going beyond expectations and sees his role at ICTechnology as a part of life, not just a job. His commitment to the company’s values and continuous drive to deliver outstanding results makes him an invaluable asset to our team. Mikhail’s favourite quote, “It’s going to happen because I’m going to make it happen,” reflects his determination and positivity. We’re proud to have Mikhail as part of the ICTechnology family!
Natasha
Our Digital Marketing Specialist who joined ICTechnology on 28th February 2025! With a creative and data-driven approach, Natasha plays a key role in helping the brand connect with the right audience and deliver measurable results. When she’s not crafting digital strategies, you can find her networking or planning her next big travel adventure. Natasha comes from a close-knit family of six, where she’s the eldest of four sisters.
Her ideal vacation? Relaxing on a peaceful beach, soaking up the sun, and enjoying the sound of the waves. Natasha is also looking forward to her wedding in January 2026, a dream she’s been working towards as part of her bucket list. With her passion for continuous learning and growth, Natasha’s dedication to success makes her a true asset to ICTechnology. Her favourite quote, “Success is not final, failure is not fatal: it is the courage to continue that counts,” sums up her approach to life and work.
We’re lucky to have Natasha’s creativity and drive on our team!
Muhammad Insan
Our React/Node JS Developer who joined ICTechnology on March 17th, 2025! With certifications in Microsoft Azure Fundamentals, AI Fundamentals, and Data Fundamentals, Muhammad brings a strong foundation in cloud and AI technologies to our development team. His proactive approach to problem-solving and his ability to assess situations comprehensively make him an invaluable asset to ICTechnology.
Muhammad is passionate about learning and often finds himself brainstorming tech ideas or life philosophies. He enjoys the simple pleasures of nature—whether it’s sitting on his porch to admire the plants and flowers or hiking up one of Bandung’s many hills with his wife to enjoy the stunning scenery. Though he doesn’t have siblings from his parents, Muhammad finds strength in the family he’s built with his wife and in-laws, thanking Allah for the care and love he receives.
His ideal vacation? A peaceful stay in a bungalow or cottage by the beach in Bali or the Maldives, or a refreshing mountain camping trip to enjoy the crisp air at dawn. On his bucket list are two big goals: owning a home and a car so he can take his entire family on road trips. He lives by the Quranic verse: “It’s not the eyes that are blinded, but blinded are the hearts which are within the breasts” (QS. 22:46), reflecting his deep, thoughtful approach to both work and life.
We’re thrilled to have Muhammad’s positive energy and technical expertise as part of the ICTechnology team!
Rangga
Our UI/UX Designer who joined ICTechnology on 13th May 2025. With a passion for creating seamless, user-friendly digital experiences, Rangga is dedicated to ensuring every interaction leaves a positive and lasting impression. His design philosophy is simple—“A good experience equals a happy user”—and he’s committed to making users’ lives easier through thoughtful, intuitive designs.
Outside of work, Rangga enjoys spending time in nature, going for forest walks, and exploring his love for cooking. His ideal vacation would be camping in the tranquil forests of Sweden, embracing both nature and solitude. On his bucket list, Rangga dreams of owning a coffee shop and completing his first 5K marathon—goals that reflect his drive for both personal and professional growth.
Rangga’s favourite quote, “Do not pray for an easy life, pray for the strength to endure a difficult one” by Bruce Lee, perfectly reflects his resilience and determination. We’re excited to have Rangga’s creativity and problem-solving mindset as part of our team!