A customer is ready to make a payment, but the point-of-sale system freezes. Your team is preparing an important proposal, but the shared drive suddenly becomes unavailable. An employee attempts to join a client meeting, only to discover that the internet connection has dropped across the entire office. These situations may sound like minor technical problems. However, when technology stops working, business operations often
For many small and medium-sized businesses, technology support follows a familiar pattern: something stops working, employees attempt to fix it themselves, and a technician is called only when the problem becomes too disruptive to ignore. This approach is commonly known as break-fix IT support. The business pays for assistance when a device, server, application or network fails. On the surface, it may appear economical